WINFREY: So let's go back to the
housekeeper who you allegedly threw a phone at.
Ms. CAMPBELL: I never had a jewel-encrusted
BlackBerry in my life, by the way.
Ms. CAMPBELL: Just the regular one.
WINFREY: All right.
Ms. CAMPBELL: It's not a joke, but I never have.
WINFREY: Okay. But did you throw something at her?
Ms. CAMPBELL: Yeah, I threw the phone.
WINFREY: You threw the phone?
Ms. CAMPBELL: Yes.
WINFREY: Okay. So tell me what it is in you
that thinks you can throw a phone at someone.
Ms. CAMPBELL: It's not a right thing to do.
It's like basically I would see red after asking for so many times,
and I just feel ...
WINFREY: Asking for what?
Ms. CAMPBELL: Asking for whatever it is I was asking for.
WINFREY: A pair of jeans, we hear.
Ms. CAMPBELL: Actually, it wasn't jeans. It wasn't jeans.
But whatever it is that's in the house that I can't find.
WINFREY: So, what do you recall of that incident
with the housekeeper being about?
If it wasn't about jeans and it wasn't a BlackBerry,
a jewel-encrusted BlackBerry, what was it? What do you recall?
Ms. CAMPBELL: I don't remember what it was she said to me,
and I just threw the phone, and it's something
that I'm not--I'm not ashamed. I'm not--I am ashamed
of everything I've ever done. I take responsibility for the
things that I have done, and I do feel a great sense of shame, and ...
WINFREY: Okay, let me stop you right there,
because one of the things that always bothers me personally,
even with people that I work with, if they've done something
wrong and they own it and they say, "I take responsibility for it,"
what bothers me about that is, what does that really mean?
Ms. CAMPBELL: Well, basically I know that I've done wrong.
Ms. CAMPBELL: And, once it's happened, what can I do?
WINFREY: Okay. What I'm trying to get to is,
what I think everybody wants to understand is,
in that moment when you're feeling,
"I want my" whatever it is, and something--and that
person isn't responding the way you want them to respond,
whether it's a cab driver or somebody on a plane or your own
housekeeper and you don't get immediately what you want,
you said you see red.
Ms. CAMPBELL: Yeah.
WINFREY: And then what?
Ms. CAMPBELL: And then I don't see.
WINFREY: Then you don't see.
Ms. CAMPBELL: Yeah.
WINFREY: You just act. Uh-huh.
Ms. CAMPBELL: I act out.
WINFREY: And then do you regret it later?
Ms. CAMPBELL: Absolutely. Right after.
WINFREY: Right after. And you think what?
Ms. CAMPBELL: I feel remorseful. I feel ashamed. I feel for them.
What have I done to them? I've hurt them.
WINFREY: Is this only when you don't get what you want?
Ms. CAMPBELL: No, because it's not about--it's
not just about not getting what I want.
I've let them more into my life. It's like they're a part of me.
WINFREY: Yeah, but sometimes it's strangers.
From other things we've heard, there have been strangers,
like when you were on the airline and then you
had to serve 200 hours of community service.
Ms. CAMPBELL: Yeah.
WINFREY: Yeah. Those weren't ...
Ms. CAMPBELL: No. I didn't know them.
WINFREY: You didn't know them. Those were strangers.
Ms. CAMPBELL: Absolutely.
WINFREY: Okay, that's what I'm saying.
So do you think you have, like, an anger management issue?
Ms. CAMPBELL: Like, I must do,
and I think it's also a fear issue because anger comes from fear.
Ms. CAMPBELL: And I think when ...
WINFREY: But why would you be afraid of the housekeeper?
Ms. CAMPBELL: Not afraid of them.
I think when you feel--the fear comes for me after the fact,
after the deed has been done which is not ...
WINFREY: Or--let's just go there--are you just,
you know, lots of times people call you a diva.
Ms. CAMPBELL: Mm-hmm.
WINFREY: And in our society now, diva is seen as a,
you know, good thing. She's a diva, she's a ...
Ms. CAMPBELL: But I don't think that's a good thing, a diva.
WINFREY: Well, I'm getting there, okay?
So my question is, are you just a petulant diva who wants
things her own way and if you don't get things your own way,
you feel you have the right to throw things?
Ms. CAMPBELL: No. I think it comes from a deeper place than that with me.
It comes from another type of emotional disorder
because it's not just I don't get what I want, I throw. I don't know.
It comes from I don't know where. Well, I kind of do.
It comes from, I think, an abandonment issue,
and it comes from also just trying to build up a family
around me that's not my immediate family,
and if I feel that they--if I feel a mistrust,
then I really just--all my cards go down.
WINFREY: But the truth is lots of people have been ...
Ms. CAMPBELL: Lots of people are abandoned.
WINFREY: They've been abandoned
and had mamas that didn't treat them well and have ...
Ms. CAMPBELL: No, absolutely.
WINFREY: Yeah, yeah.
Ms. CAMPBELL: It's not an excuse.
I don't have an excuse for my behavior,
and I've said that before. I've taken that it's wrong, and I've ...
WINFREY: Is that the person you want to be?
Ms. CAMPBELL: Not at all. No, it's not the person I want to be.
WINFREY: So when you did the hours of community service
and you came in dressed like a supermodel every day,
that was intentional, right?
Ms. CAMPBELL: It was intentional because basic--yeah, it was intentional.
WINFREY: And some people thought that was really great
and other people thought that it was you sort of ...
Ms. CAMPBELL: Exploiting.
Not just exploiting, but turning your nose up at the whole idea
of community service because if you're going to come dressed in your ...
Ms. CAMPBELL: Well, basically what it was, I was working as well.
I was doing a shoot. I mean, I basically did not go with the first day of,
"I'm going to turn this into a fashion show." That was not my intention.
WINFREY: That wasn't.
Ms. CAMPBELL: No. It was simply, I'm going to go there,
and I'm going to do what I need to do.
WINFREY: Mm-hmm. What did you have to do?
Were you really mopping the floor?
Ms. CAMPBELL: I mopped the floor. I cleaned walls. I cleaned offices.
WINFREY: In your high heels?
Ms. CAMPBELL: No, in my boots. In my boots.
I had these--I don't know if you saw--these worker men boots.
WINFREY: They were the Azzedine Alaia boots, weren't they?
Ms. CAMPBELL: And they were Christian Louboutin, too.
WINFREY: Okay. I always use those for mopping.
Ms. CAMPBELL: There was--I mean, it got--I mean ...
WINFREY: And so how long would you work all day?
Ms. CAMPBELL: We'd work from 8:00 to 4:00, 8:00 to 4:00.
WINFREY: Mm-hmm. Was that humbling for you?
Ms. CAMPBELL: It was humbling.
WINFREY: Mm-hmm. Was it humiliating for you?
Ms. CAMPBELL: Yes, but that's my fault, and, you know,
I didn't think about the humiliation part.
I thought about, "This is what I have to do for what I've done."