Officer: I’m so sorry Colleen
this is not the way I wanted your Wednesday to go.
Brent: At Dude. be nice we’re all about doing nice things for awesome people
so Red Robin called us and said:
Hey, we got a lot of awesome people that work for us
in particular, there’s this one
her name is Colleen
and she’s extraordinary.
Gotta meet her.
The Dude. be nice project is a cool thing
where we say thank you to amazing people that are underappreciated.
How did we end up here?
Kelly: Colleen was a shoe-in.
We’re telling her that this is a camera crew sent in from Red Robin
because they will be filming bits and pieces of our community event.
Brent: Colleen is usually the one that’s planning these events
and now's there this big event happening
that “corporate" is planning at her location.
What she doesn’t know is this event
is all for her.
She’s gonna be here, serving right behind us
as we do this.
What makes Colleen so awesome?
Tina: Colleen is the type of person that will give you the shirt off her back if you needed it.
Kelly: And literally has left behind her shoes
for team members that don’t have slip resistant shoes
would literally take her belt off to give to somebody on the PM shift.
Tina: She knows no stranger
and it’s just the way that she talks to people and gets down to their level
and puts the aspect of her being a server outside of the box.
Rob: She has her own life to take care of
4 kids but she somehow finds time
if there's people sick, she finds time for them.
Sierra: We had a couple here, Greg and Fran
they pretty much would come in every single day
and Fran had a lot of medical issues.
Jaden: Durning her cancer treatments, Colleen was always going to their house
or going to the hospital. Just going way over and beyond...
Brent: And this is just a regular, this is not a long time friend?
Jaden: Just someone she’s met through Red Robin.
Sierra: And Fran actually passed away.
Colleen setup a day where we honored Fran,
and it was really special, and Greg still comes in everyday.
Greg: Colleen instead of just being an employee of the restaurant
she was like a friend to us.
Kelly: You would never hear these stories from her.
If you could clone Colleen, the world would be a better place.
Here comes Colleen.
Brent: How long have you worked at Red Robin?
Colleen: 12 years.
I knew for years I wanted to do this go out and be a server.
It was just my get out and have fun
and hopefully make a difference job.
I’ll be around.
Brent: It was Colleen, right? Colleen: Yeah
Brent: Nice to meet you ;-)
Rob: She’s an extraordinary person,
what she does matters.
Austin: 50% of the people who walk through the door ask if Colleen is working today.
Sierra: It’s not just a burger and fries with Colleen
it’s an experience.
Brent: Ernie, Colleen’s husband.
Hey Ernie, we are getting the final plans in place
we’re not just here to give Colleen a pat on the back we're going big.
Ernie: She's done so much for so many people but nobody really knows it
because she would never put the spotlight on herself.
Brent: What’s the plan?
Kelly: What’s going to happen is she’s going to go run some errands
for the upcoming community event.
Rob: For 2 hours I gotta find some way to keep her busy.
We’re going to get some balloons
and anything else she thinks of, so...
Brent: She is headed out to do errands for her own party.
This is awesome.
So Colleen is out running errands right now
she’s picking up her own cake
Kelly: One of her favorite things
is having her family around the table.
Adam: We would always have Monday night dinners
my Mom made it a major point everyone comes over for dinner.
Brent: Colleen’s dinner table is gonna be right there
and Monday night dinner is coming to Red Robin.
I’m gonna make it seem like the big surprise is that we have her table here
but something else is missing...
Bethany: Just landed, guess where I am?
Kelly: Because we really wanted to focus on Bethany
we would have her come out of the kitchen
carrying Colleen’s favorite guacamole burger.
Brent: Before Colleen gets into the big surprise
we want to make her a little uncomfortable.
Recently she had a little incident where she inadvertently
accepted counterfeit money.
You guys were called to turn the money in
Colleen’s like a saint, the most innocent person ever
but maybe she could have had something to do with that counterfeit money.
We actually have the police department here because they’re going to question
poor little Colleen.
When she walks in
we’re in St. Louis, we’re gonna do an arch.
and we want people to go
I’m proud of myself for that one.
Adam: She loves dancing, she loves live bands.
We fell in love with this band Griffin and the Gargoyles, they’re awesome.
Brent: So Griffin and the Gargoyles said,
hey we want to be apart of this and they’re going to play for us.
She loves to party so we’re going to give her a party.
Colleen’s on her way! Bethany let’s hide you.
Kyle: Here we go!
Brent: She’s here. She has arrived.
Officer: OK. So I got assigned to your $20 bill case
from a little while ago. Colleen: Yeah?
Officer: They started to hint a little bit at the fact that they actually knew and that possibly you...
Colleen: Whhhaaattt? Officer: I’m not kidding you.
Colleen: Um, it was in my server book. With my cash.
Colleen: All I did was collect money! Officer: I know.
Officer: But because of it being, yeah...
I’m so sorry Colleen, this is not the way I wanted your Wednesday to go.
Colleen: It’s a community outreach. Brent: It’s a community event alright!
Brent: There she is.
Do you know how many people in this room have been lying to you for a long time.
Colleen: Oh my gosh!
Brent: Thank you for planning for your own party for the last few hours.
That was really nice of you.
Every single person here, you’ve done something in their lives
that they love you for.
Your job here is a server, but there is no doubt
your service doesn’t stop when you clock out.
One of the things we know you love is having dinner with your family on Monday night
so we brought dinner with your family to Red Robin.
Colleen: Oh you brought the table from our house!
Brent: Let’s show her!
Colleen take a seat, in a minute we’re going to bring out your favorite burger.
Here’s your burger and your server!
Colleen: NO WAY!
Brent: In the house from LA. Give it up for Bethany!
That family dinner wouldn’t be complete without the whole family.
That’s what I’m saying.
Colleen: Oh my gosh!
Brent: Time for the last surprise.
We know there’s a band in town that you love-
Colleen: Griffin and the Gargoyles?
Oh stop it!