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Practice English Speaking&Listening with: Hoarders: Couple Hoards Over Half a MILLION Books | Full Episode ( S5, E10) | A&E

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>> IT NEEDS TO GO IN THE DONATION BAG.

>> WELL, THAT'S NOT YOUR [BLEEP] DECISION.

>> TIPTOEING AROUND HER WITH THIS BULL[BLEEP]

NO, I'M NOT GONNA DO IT. SORRY. >> YOU NEED TO STOP PERFORMING.

>> NO, YOU ARE PERFORMING WHEN YOU TIPTOE AROUND HER WITH HER

BULL[BLEEP] >> Y'ALL GOT TO GROW UP AND DEAL

WITH EACH OTHER -- PERIOD. >> SHUT UP! SHUT UP!

I SAID, "CALL THE POLICE." >> BOOKS ARE NOT DANGEROUS.

>> THEY FALL. >> BOOKS ARE NOT SNAKES.

>> THERE'S SO MUCH IN HERE. MAYBE IT'S A GOOD THING THAT

THIS BOOKSHELF FELL DOWN ON US AND NOT YOU.

>> AS LONG AS I DON'T RUN OUT OF SAWED-OFF SHOTGUN AMMUNITION,

THINGS SHOULD BE JUST ABSOLUTELY FINE HERE.

>> IT'S LIKE SHE JUST WANTS TO

-- Captions by VITAC -- www.vitac.com

LIVE IN THIS DOG PEN THAT YOU WOULDN'T EVEN KEEP YOUR DOG IN.

>> I CAN'T DEAL WITH YOU. >> I CAN'T DEAL WITH YOUR

HOARDERING. >> YOU GOT YOURSELF IN THIS TOO

LONG. WE'RE HERE TO HELP YOU.

NOW BLOODY ACCEPT THAT. >> SHUT UP.

>> DON'T TELL ME TO SHUT UP. I GOT OUT OF MY BED THIS MORNING

TO HELP YOUR BUTT. >> SHUT UP! SHUT UP! SHUT UP!

>> NO, NO, NO, NO, NO, NO. STOP!

>> I'M ANNA, AND I WORK IN HEALTHCARE.

I WAS BORN IN GUYANA, SOUTH AMERICA, AND I WENT TO

ENGLAND WHEN I WAS 11 YEARS OLD. >> MY NAME IS BARBARA.

I'M ANNA'S SISTER. WE LIVED IN ENGLAND FOR ABOUT

20 YEARS, AND THEN WE MOVED TO FLORIDA.

YOU KNOW, I NEVER THOUGHT THAT WE'D HAVE A HOARDER IN THE

FAMILY. BUT SHE DISGUISED IT VERY WELL.

>> I'M NATASHA, AND ANNA IS MY MOM.

I COME FROM A FAMILY THAT'S PRETTY ASTUTE.

FOR THEM TO DEAL WITH SOMEONE WHO HAS A HOARDING ISSUE IS

SOMETHING THAT THEY WOULD NEVER WANT TO DEAL WITH.

POINT-BLANK, PERIOD. >> NATASHA'S BEEN AWAY FOR MANY

YEARS, AND SHE CAME BACK TO FLORIDA WITH HER THREE CHILDREN,

NEEDING SOME HELP. >> I SAID, "MY OLDEST DAUGHTER'S

KNOCKING ON THE DOOR, BUT SHE WOULD NOT ALLOW MY DAUGHTER TO

COME IN." >> [ Laughing ] WHEN I OPENED

THE DOOR AND I SAW THEM, I AUTOMATICALLY CLOSED MY DOOR.

>> INITIALLY, I TRIED TO TALK TO MY MOM TO GET HER TO ALLOW ME

INTO HER HOME. >> WE GOT MORE AND MORE

SUSPICIOUS, AND SO IT WAS A COLLABORATION BETWEEN MYSELF AND

MY NIECE. >> WE DECIDED THAT WE WERE GOING

TO GO INTO HER HOME. >> I'M NOT GONNA IMPLICATE

MYSELF AND SAY HOW, BUT WE DID ENTER THE HOUSE.

>> FIRST THING THAT CAME TO OUR MINDS WAS "RUN."

OH, MY GOD. >> EVERYTHING WAS PACKED UP TO

THE CEILING. SEEMED LIKE TWO MOUNTAINS ON

EACH SIDE AND A LITTLE VALLEY IN THE MIDDLE TO WALK.

>> MY NEIGHBOR CALLED ME WHILE I WAS WORKING.

SHE SAID, "THERE ARE PEOPLE AT YOUR HOME."

I SAID, "CALL THE POLICE." >> WHEN WE CAME BACK OUTSIDE,

THE POLICE WERE ALREADY PULLING UP.

>> THEY ASKED ME IF I KNEW MY SISTER.

I SAID, "NO, I DON'T KNOW WHO SHE IS."

[ LAUGHS ] THEY SAID, "WE'RE GOING TO

ARREST HER." >> I'M BERNADETTE, AND ANNA IS

MY SISTER. FELT LIKE A FAMILY TRAGEDY.

HER DAUGHTER WAS CRYING. SHE WAS SO UPSET, NOT ONLY TO

SEE HER MOTHER'S HOUSE, BUT ALSO, SHE DIDN'T CARE WHETHER

HER DAUGHTER GOT ARRESTED. >> WHAT MADE ME MAD IS THAT THEY

BROKE INTO MY HOME. THAT PISSED ME OFF ROYALLY.

I CONSIDERED THEIR APPROACH SOMEWHAT ABUSIVE.

>> I THINK SHE FEELS THAT WE MIGHT BE JUDGMENTAL, AND THAT'S

PROBABLY WHY SHE'S NEVER TOLD US.

>> I WANTED THE HELP, BUT I DID NOT WANT THEIR CONDEMNATION.

"WHY ARE YOU LIVING IN THIS CONDITION?"

"THIS IS TRULY AN ABOMINABLE STATE YOU'VE GOTTEN YOURSELF

INTO." [ LAUGHS ]

>> I DON'T THINK SHE EVEN HAS A CLUE ABOUT THE WAY THAT I FEEL

ABOUT IT, AND I DON'T EVEN KNOW IF SHE CARES.

LIKE, "DO YOU EVEN SEE THIS?" "YOU SEEING THIS?"

>> THEY'RE GOING TO CALL A.P.S. OR D.P.S. OR SOME P.S.

>> THE AUTHORITIES WOULD COME IN AND PROBABLY TAKE ANNA OUT OF

HER HOME. SHE MAY LOSE THE HOUSE, BOTTOM

LINE. >> THREATS DON'T HELP BECAUSE I

DON'T RESPOND TO THREATS. >> MY MOM CAN BE A PRETTY TOUGH

PERSON. SHE HAS A WAY OF PUTTING YOU IN

YOUR PLACE IF YOU'RE CROSSING THE LINE THAT SHE DOESN'T WANT

YOU TO CROSS. SHE'S A VERY SMART WOMAN.

SHE KNOWS THE PSYCHOLOGICAL AND MENTAL GAMES THAT YOU CAN PLAY

WITH AN INDIVIDUAL, AND SHE KNOWS HOW TO PLAY GOOD.

>> EVERYONE THINKS OF ME AS SOMEONE THAT'S VERY CONFIDENT.

I THINK SOME OF THEM EVEN THINK I'M INVINCIBLE.

I AM INVINCIBLE AT TIMES. >> ONCE IT GETS DOWN TO IT,

THERE IS A POSSIBILITY THAT MY MOM MIGHT GET HOSTILE OR EVEN

ABUSIVE. >> I'M CLAIRE.

I'M AN AVID READER, ASPIRING WRITER, AND I COLLECT A LOT OF

BOOKS. VANCE AND I HAVE BEEN MARRIED

FOR 42 WONDERFUL, CROWDED YEARS. >> MY NAME IS VANCE.

I'M A TEACHER AND A BOOK LOVER FROM WAY BACK.

>> IN THIS HOUSE, WE HAVE TWO VERY FAMILIAR PHRASES -- "I LOVE

YOU" AND "TIMBER!" BOOKS ARE OUR PASSION.

WE'RE TALKING ABOUT THEM CONSTANTLY.

WE ARE OMNIVORES OF EVERY KIND OF INFORMATION.

>> I'VE SEEN TESTS THAT ARE OVER 200, SO I'M NOT SINGLE-FOCUSED.

I INSTRUCT IN SOME 31 DIFFERENT SUBJECTS, RANGING FROM

MATHEMATICS, POLITICAL SCIENCE, GEOGRAPHY, PSYCHOLOGY -- ALL AT

THE COLLEGE LEVEL. >> I'M LYNN, AND I'M ONE OF

CLAIRE'S OLDEST FRIENDS. HOW THEY MANAGE TO LIVE THEIR

DAILY LIVES IN THAT HOUSE -- IT BOGGLES MY MIND.

>> WE HAVE BOOKS THAT GO TO NINE FEET HIGH IN PLACES.

ON THE FIRST FLOOR, IT IS WALL-TO-WALL BOOKS WITH ONLY A

NARROW PATH THROUGH IT. MY KITCHEN IS NOT A KITCHEN

ANYMORE. >> IT TAKES A LITTLE BIT OF

DEXTERITY TO GET TO THE STOVE. >> SO, MAINLY WE EAT OUT.

>> WE FIND THAT GETTING UP AND DOWN THE STAIRS CAN BE A

CHALLENGE. >> NEXT TO MY BED, I HAVE A PILE

OF BOOKS, AND THEN IN THE MIDDLE OF THE NIGHT SOMETIME, IT'S

"TIMBER!" EVERYTHING COMES DOWN ON ME.

>> I THINK THE CONCLUSION WE'VE REACHED IS THAT WE HAVE A LIMIT.

AND WE HAVE REACHED THAT LIMIT. >> I DON'T BELIEVE THEY WERE

THAT CONCERNED ABOUT THE BOOKS UNTIL IT REALLY HAS BECOME AN

ACTUAL SAFETY ISSUE BECAUSE OF VANCE'S HEALTH.

>> MY BIGGEST FEAR IS FOR MY HUSBAND'S HEALTH.

ANYTHING CAN HAPPEN AT ANYTIME, AND THE EMTs ABSOLUTELY COULD

NOT GET HIM OUT OF THE HOUSE. THE CITY DO PATROL ONCE IN A

WHILE TO MAKE SURE EVERYBODY HAS A PASS ON THEIR CAR, AND OUR

LITTLE, RED CAR HAS QUITE A NUMBER OF BOOKS IN IT, AND THEY

INFERRED FROM THE STUFF IN THE CAR THAT THE HOUSE LOOKED LIKE

THAT. >> SHE DID TELL ME THAT THERE

WAS A NOTICE ON THE DOOR FROM THE CITY ABOUT AN INTENT TO

INSPECT THE PREMISES, AND SHE WAS VERY, VERY UPSET BY IT.

>> I DON'T WANT TO EVEN THINK ABOUT WHAT WOULD HAPPEN IF THE

CITY CAME INTO THE HOUSE. THEY CAN CONDEMN THIS PROPERTY

AND TEAR IT DOWN WITHOUT EVEN ALLOWING US TO MOVE AS MUCH AS

OUR SHOES OUT OF HERE. WE WENT OUT. WE TALKED BOOKS.

WE WERE KINDRED SPIRITS. >> IT TURNED OUT IT WAS A HAPPY

COLLISION OF MUTUAL INTERESTS AND MUTUAL RESPECT FOR ONE

ANOTHER. >> VANCE AND I KNEW EACH OTHER

18 DAYS BEFORE WE GOT MARRIED. >> A FEW WEEKS AFTER GETTING

MARRIED, THEY HAD A BOOK SALE AT THE UNIVERSITY, AND I CAME HOME

WITH TWO SHOPPING BAGS, AND MY BRIDE'S EYES GOT BIG, AND WE'VE

BEEN COLLECTING EVER SINCE. >> WE JUST TOOK OUT SOME OF THE

APPLIANCES, AND WE JUST STARTED MOVING BOOKS IN.

>> SO, WE MOVED IN PERHAPS WITH 30,000 BOOKS.

NOW, THEY COULD BE 80,000 OR 90,000, AND AT A POUND APIECE,

THAT COULD BE 45 TONS. >> JUST GOT AWAY FROM US.

WE COULDN'T SEE THE BOOKS THROUGH THE READING.

WE WERE BIRDS OF A FEATHER. UNFORTUNATELY, WITH BOOKS, IF WE

DON'T DO SOMETHING, MY HUSBAND'S LIFE IS IN DANGER.

>> MY SISTERS WERE TALKING -- "IF YOU DON'T THIS AND IF YOU

DON'T THAT, A.P.S. WILL PUT YOU IN A MENTAL WARD, AND BLAH,

BLAH." AND MY ANSWER TO THAT IS NO ONE

WOULD FIND ME MENTALLY ILL. [ KNOCK ON DOOR ]

>> ANNA? >> HELLO.

>> HI. DR. ZASIO. MY NAME IS DR. ROBIN ZASIO.

I'M A LICENSED CLINICAL PSYCHOLOGIST, AND I SPECIALIZE

IN COMPULSIVE HOARDING. ALL RIGHT, SO, THIS IS YOUR

KITCHEN. >> YES.

>> WHAT HAPPENED THERE? >> MY ROOF IS NOT SUPPOSED TO BE

LIKE THAT. >> THERE'S A HUGE HOLE IN THE

CEILING THAT HAS GONE UNREPAIRED FOR YEARS.

>> WELL, IT RAINED, AND ONE DAY I CAME HOME, AND THIS WHOLE

SECTION HAD FALLEN OUT. >> IS IT JUST IT HAPPENED SO

QUICKLY AND YOU GOT OVERWHELMED AND THEN YOU WERE AFRAID TO HAVE

PEOPLE COME INTO YOUR HOUSE TO REPAIR IT?

>> THAT MIGHT BE PART OF IT. >> SHE WORKS ON SAVING LIVES

EVERY DAY AT WORK. BUT WHEN IT COMES TO TAKING CARE

OF HER HOME, SHE COMPLETELY FALLS APART.

SHE GETS PARALYZED AND TAKES NO ACTION.

HOW LONG HAS IT BEEN LIKE THIS? >> AT LEAST TWO YEARS.

>> AT LEAST TWO YEARS. >> MM-HMM.

>> OKAY. DID ANYTHING HAPPEN RIGHT AROUND

TWO YEARS AGO? >> WHEN MY MOM DIED, I RECALL

GOING AND BUYING A LOT OF STUFF. IT WAS HORRENDOUS, BUT I DON'T

THINK I SHOWED THAT IT WAS DIFFICULT FOR ME.

>> SHOPPING WAS A WAY FOR HER TO DEAL WITH HER GRIEF.

I'M CONCERNED BECAUSE WHEN THE STUFF GOES, WHAT'S GONNA COME UP

IS THE GRIEF AND LOSS. >> MY NAME'S MATT PAXTON.

I'M AN EXTREME CLEANING SPECIALIST.

I'M GETTING READY TO TAKE THE FAMILY INTO THE HOUSE.

ARE YOU WILLING TO LET THE FAMILY GO IN AND SEE THIS?

>> NO. >> WE GOT LIKE 10 PEOPLE

STANDING ON THE OUTSIDE, READY TO MOVE JUNK OUT, AND THEY'RE

NOT REALLY ABLE TO DO THAT. >> YOU CALLED US HERE BECAUSE

YOU DIDN'T KNOW WHAT TO DO. >> I'M NOT GOING TO GO BACK AND

FORTH. >> YOUR FAMILY NEEDS TO SEE WHAT

THE WHOLE PICTURE LOOKS LIKE. >> THEY DON'T.

>> ANNA REFUSES TO LET US INTO THE HOUSE.

DR. ZASIO TRIED SIX, SEVEN DIFFERENT WAYS TO SAY IT.

AND SHE WAS NOT GONNA LET US IN. >> IF WE WANTED TO COME OVER

HERE AND ENJOY A MEAL WITH HER, WE COULDN'T.

PERIOD. I RESENT HER FOR THAT.

>> ANNA, HOLD UP. >> EXACTLY.

>> ANNA, YOU CAN'T WALK AWAY FROM THIS.

I NEED YOU OVER HERE. >> I'M WORRIED ABOUT THE

RELATIONSHIP BETWEEN ANNA AND NATASHA.

>> IT IS A WASTE OF TIME. >> I'M AFRAID THIS WHOLE THING

COULD FALL APART. >> HER ENERGY, I CAN'T TAKE.

I WILL PUT MY FOOT UP HER DAMN ASS.

I GAVE BIRTH TO HER, AND I WILL KICK HER ASS IF I HAVE TO RIGHT

HERE, RIGHT TODAY. I WILL DO IT.

I WILL KICK HER ASS. >> WHEN YOU FINALLY REACH THE

POINT WHERE YOU ARE TRIPPING OVER YOUR POSSESSIONS...

AT THAT POINT, ONE WONDERS WHETHER YOU ARE IN POSSESSION OF

THESE OR WHETHER THEY'RE IN POSSESSION OF YOU.

>> HELLO. >> HELLO.

>> I'M DR. CHABAUD. I'M DR. SUZANNE CHABAUD, AND I'M

A SPECIALIST IN OBSESSIVE-COMPULSIVE DISORDER

AND HOARDING. >> THIS IS OUR FRONT PORCH.

AS YOU CAN SEE, THERE'S A FEW BOOKS ON IT.

>> WHEN I WALKED INTO THEIR HOME, IT REALLY WAS LIKE ONE OF

THE WONDERS OF THE UNIVERSE, AND I AM IN AWE.

MOST PEOPLE WHO WOULD COME INTO THIS HOUSE WOULD BE IN SHOCK.

>> I DO REALIZE THAT, BUT I ALSO REALIZE THAT THIS IS A FINANCIAL

AND A PHYSICAL PROBLEM FOR US. THIS IS NOT A PSYCHOLOGICAL

PROBLEM FOR US. >> SO, BASICALLY, FOR YOU,

THERE'S REALLY NO PURPOSE FOR ME TO BE HERE.

>> BASICALLY, NO. >> ANYBODY WHO WOULD TELL ME

THAT THEY DON'T NEED HELP, WHEN I DON'T HAVE ENOUGH SPACE TO

WALK INTO A PLACE UNLESS I WALK SIDEWAYS, HAS A DEEP,

PSYCHOLOGICAL PROBLEM. I HAVE TO BEND OVER LIKE THIS,

TWIST MY BACK, JUST TO BE ABLE TO SEE YOUR FACE.

>> WELL, AGAIN, IT'S NOT DESIGNED FOR GROUPS OF PEOPLE.

>> WOW. OKAY. >> I USUALLY COME IN THE OTHER

WAY. >> DO YOU HAVE DIFFICULTY EVEN

TURNING AROUND? >> WELL, I COME IN THE OTHER

WAY. I WOULDN'T HAVE THAT DIFFICULTY.

>> IN THIS HOME, WHERE DO YOU GUYS FEEL LIKE YOU CAN MOST

CONNECT WITH EACH OTHER? >> WE DON'T HAVE TO PHYSICALLY

BE INTIMATE ON A BED TO CONNECT. WE'RE SOUL MATES.

WE HAVE THE SAME INTEREST, OBVIOUSLY.

>> WE ARE ABOUT PULLING APART THIS GLUE OF BOOKS THAT KEEPS

THESE TWO PEOPLE REALLY CONNECTED WITH ONE ANOTHER.

I FEAR ABOUT WHAT'S GOING TO HAPPEN WHEN THEY HAVE TO GET RID

OF THINGS IN THE NEXT FEW DAYS. >> I'M DOROTHY BREININGER.

I'M A PROFESSIONAL ORGANIZING EXPERT, AND I SPECIALIZE IN

HOARDING. TODAY, I'M TAKING IN LYNN,

CLAIRE'S FRIEND SINCE HIGH SCHOOL.

>> ONE OF THE THINGS THAT I'VE BEEN CONCERNED ABOUT IS THAT THE

BOOKS ARE TAKING OVER. THEY'RE GETTING DANGEROUS.

THEY'RE GONNA FALL. AND SOMEBODY'S GONNA GET HURT.

OH, DEAR. [ SIGHS ] UNFORTUNATELY, MY WORST FEARS

WERE DEFINITELY FOUNDED. YEAH.

>> OKAY. >> IT'S -- IT'S DANGEROUS.

THIS IS JUST ABSOLUTELY UNREAL THAT PEOPLE WOULD ALLOW

THEMSELVES TO LIVE LIKE THIS. >> YEP.

>> WHY WOULD YOU DO THAT TO YOURSELF?

NOBODY SHOULD LIVE LIKE THAT. >> I KNOW.

>> YOU'RE STARTING FROM UP. YEAH, AND IT'S GOT TO COME OUT.

BOXES ON THIS SIDE, LOOSE STUFF ON THE LEFT.

OH, MY GOSH! IT'S INCREDIBLE.

THERE ARE NO WALLS TO SEE -- NONE.

[ LAUGHS ] HOW AM I GONNA ORGANIZE THAT?

I HAVE NO CLUE. >> I'M JUST VERY PISSED OFF

RIGHT NOW. >> WHAT DO YOU THINK WE CAN DO

AT THIS POINT? 'CAUSE, YOU KNOW, WE HAVE A

LIMITED AMOUNT OF TIME, AND WE WANT TO --

>> THERE'S NOTHING WE CAN DO. THEY CAN HELP ME WITH THE

GARAGE, AND THEN THEY CAN BLOODY WELL LEAVE.

>> OKAY. >> THAT'S WHAT WE CAN DO.

>> I REALLY WANT TO GET EVERYBODY IN THE HOUSE, BUT I

KNOW EARNING ANNA'S RESPECT IS MORE IMPORTANT, SO, LETTING US

INTO THE GARAGE, WHICH IS A BIG DEAL FOR HER.

>> THIS OLD MONITOR YOU DON'T NEED, DO YOU?

>> IT NEEDS TO GO IN THE DONATION BAG.

>> WELL, THAT'S NOT YOUR [BLEEP] DECISION.

I DON'T NEED HER. >> YOU NEVER NEED ME.

>> OH, GOD. I CAN'T DEAL WITH YOU.

>> I CAN'T DEAL WITH YOUR HOARDERING.

>> OKAY, GET THE HELL OUT. >> I CAN'T DEAL WITH THAT.

>> OKAY. >> WELL, Y'ALL ARE GONNA HAVE TO

DEAL WITH EACH OTHER. >> Y'ALL GOT TO GROW UP AND DEAL

WITH EACH OTHER -- PERIOD. >> GET AWAY FROM ME RIGHT

[BLEEP] NOW. OKAY?

I'VE HAD IT, AND I SAID I WANT HER GONE.

>> I KNOW THIS IS TOUGH. >> AS HER ONLY CHILD, AND WITH

MY THREE KIDS THAT LOVE THEIR GRANDMOTHER SO MUCH, IT MAKES ME

WANT TO RUN AND NEVER, EVER WANT TO COME BACK.

>> RIGHT NOW, THERE IS NO COMMUNICATION BETWEEN NATASHA

AND HER MOM. I'M GONNA HAVE TO STAY VERY

CLOSE TO THEM. >> I'M GONNA BE THE SCAPEGOAT

FOR HER TO, LIKE, ABUSE. AND I WANT TO SAY, LIKE, "YOU

KNOW WHAT? SHOVE IT."

>> KEEP. >> WE DO HAVE A LOT OF STUFF

OUTSIDE, BUT... >> NOW, WE'VE ACTUALLY DONE SO

MUCH WORK TODAY, WE JUST -- WE NEED TO GET INTO THE HOUSE AND

START WORKING. I'M HOPING YOU'LL JUST SAY,

"YEAH, LET'S GO AND MAKE A PLAN FOR TOMORROW AND COME BACK OUT

AND MOVE ON." >> OKAY.

>> WALKING IN ANNA'S KITCHEN FOR THE FIRST TIME WAS SUCH A

SHOCKER. I KNEW THINGS WERE OUT OF PLACE,

BUT I HAD NO IDEA IT WAS SO BAD. >> IT'S HARD TO KNOW THAT SHE'S

BEEN IN THERE, LIVING WITH THAT STUFF IN THERE LIKE THAT --

IT'S GROSS. >> [ Crying ] ANNA, I'M SO SORRY

THAT YOU'VE BEEN LIVING LIKE THIS.

I HAD NO IDEA. I HAD NO IDEA.

>> IT'S TAKEN HOURS FOR US TO GET ANNA TO AGREE TO ALLOW THE

FAMILY TO COME INTO THE HOUSE. NOW THAT SHE HAS, THE FAMILY IS

LOVING HER. >> [ Normal voice ] WE WOULD

NEVER WANT YOU TO BE LIKE THIS. >> NOT AT ALL THE REACTION THAT

ANNA EXPECTED. >> WE LOVE YOU.

WE'RE HERE, YOU KNOW? LET'S HELP EACH OTHER, YOU KNOW?

I DON'T THINK WE SHOULD PUSSYFOOT AROUND HER ANY LONGER.

IT'S LIKE SHE JUST WANTS TO LIVE IN THIS DOG PEN THAT YOU

WOULDN'T EVEN KEEP YOUR DOG IN. YOU GOT YOURSELF IN THIS TOO

LONG. WE'RE HERE TO HELP.

NOW BLOODY ACCEPT THAT. >> COULD SOMEONE PLEASE TELL HER

TO SHUT THE HELL UP? YOU GO.

>> NO, I'M NOT GOING. >> [ Straining ] PLEASE GO.

>> OH, STOP IT. JUST GO AWAY. >> YOU'RE ESCALATING,

SWEETHEART. >> [ Laughing ] I'M NOT

ESCALATING. >> YOU'RE ESCALATING.

>> I AM NOT. >> YOU NEED TO TONE IT DOWN A

LITTLE. >> WHAT'S GOING ON OVER HERE?

WHAT'S WRONG? >> SHE'S TALKING A LOT OF

GIBBERISH, AND I'M TELLING HER TO SHUT THE HELL UP.

>> YOU KNOW WHAT? I SAID TO HER THAT --

>> I DON'T GIVE A DAMN WHAT YOU HAVE TO SAY.

DON'T SAY IT. I'M NOT GONNA TOLERATE YOUR

COMMENTS. >> LISTEN. LISTEN.

PLEASE LISTEN. >> ANNA, FOR REAL.

YOU GOT TO REMEMBER -- WE'RE HELPING YOU.

>> EXACTLY. EXACTLY. EXACTLY. >> SHUT UP.

>> DON'T TELL ME TO SHUT UP. I GOT OUT OF MY BED THIS MORNING

TO HELP YOUR BUTT. SO DON'T TELL ME TO SHUT UP.

>> YOU DON'T WANT TO BE HERE? YOU DON'T HAVE TO BE HERE.

>> DON'T TELL ME TO SHUT UP. >> YOU DON'T HAVE TO BE HERE IF

YOU DON'T WANT TO BE HERE, OKAY? >> LISTEN TO ME.

>> YOU DON'T WANT TO BE HERE? DON'T BE HERE.

>> THIS HAS BEEN A VERY STRESSFUL PROCESS FOR ANNA.

I KNOW IT'S BEEN STRESSFUL FOR YOU, TOO.

>> WE'RE HELPING. >> IT'S NOT ABOUT YOU.

CAN YOU GET THAT? IT'S NOT ABOUT YOU!

IT'S MY STUFF -- MY STUFF. >> YES.

AND YOU'VE BEEN SITTING IN IT. >> SHUT UP!

>> YOU'VE BEEN SITTING ON IT ALL THE TIME.

>> SHUT UP! >> NO, NO, NO, NO, NO, NO.

>> DON'T -- >> HEY. STOP!

LADIES, LADIES, PLEASE, PLEASE. >> THAT'S WHY YOU GOT IN THIS

BLOODY MESS IN THE FIRST PLACE. >> SHUT UP! SHUT UP! SHUT UP!

SHUT UP! SHUT UP! >> NO, NO, NO, NO, NO, NO, NO.

>> BOXES ON THE RIGHT, LOOSE STUFF ON THE LEFT.

WE'VE GOT ALL THIS STUFF OUT HERE, AND VANCE HAS BEEN

STANDING FOR ABOUT AN HOUR. >> YEAH.

>> HE JUST WATCHES. IS THAT NORMAL BEHAVIOR?

>> PRETTY MUCH. >> OKAY.

VANCE IS TOTALLY RESISTANT TO THIS PROCESS.

HE HAS NOT DONE ONE, SINGLE THING.

SHE'S DOING IT ALL ALONE. >> SPECIAL BOX -- THAT'S TRASH,

PLEASE. GARBAGE.

>> DID YOU JUST ASK HIM IF YOU COULD MAKE THE DECISIONS?

>> HE'S GOING TO TAKE A HELL OF A LOT MORE CONSOLING THAN I CAN

GIVE HIM AT THIS POINT. HE IS SEEING HIS LIFE DISRUPTED.

>> IS THERE SOMETHING THAT YOU'D RATHER US BE DOING?

>> NO, NO, THIS IS ALL VERY ENTERTAINING, AND --

>> WELL, WE'RE NOT HERE FOR ENTERTAINMENT.

I'M NOT FOOLING AROUND. I'M HERE FOR A REAL REASON.

VANCE DEFINITELY THINKS THIS IS NOT A CRISIS.

VANCE CAN'T SEE HOW BOOKS CAN BE A DANGER TO ANYBODY.

>> BOOKS ARE NOT DANGEROUS. BOOKS DON'T BITE.

>> BUT THEY FALL. >> BOOKS ARE NOT SNAKES.

>> WHAT I'M HERE TO DO IS ACTUALLY CHANGE YOUR LIFE.

BUT DO YOU WANT YOUR LIFE TO BE CHANGED?

>> WELL, HANDING AT 60 A NEW LIFE IS PROBABLY AN UNAFFORDABLE

LUXURY. >> HOW ABOUT A SPACE FOR YOUR

HOME WHERE YOU DON'T HAVE THE CITY OF CHICAGO KNOCKING AT YOUR

DOOR? >> YOU ALWAYS HAVE THE CITY OF

CHICAGO KNOCKING AT YOUR DOOR. >> OKAY, SO, WHY ARE WE HERE,

THEN? >> YEAH, REAL-ESTATE INTEREST.

WELL, WE'RE TRYING TO FEND THEM OFF.

WE'LL SEE HOW SUCCESSFUL WE ARE OR NOT.

>> OKAY. IT'S REALLY NASTY TO BE WORKING

ON A JOB WHERE YOU ARE TOTALLY UNAPPRECIATED.

OKAY. I HAVE THIS GENTLEMAN --

VANCE -- HE IS THE MOST SARCASTIC INDIVIDUAL, AND HE

REALLY DOESN'T WANT US HERE. >> WELL, I NEED TO GO TALK TO

HIM. >> ALL RIGHT.

>> I DON'T KNOW WHERE YOU'RE COMING FROM.

YOU WANT US HERE TO HELP, BUT YOU DON'T WANT US HERE TO HELP.

WE'RE READY TO GET BOOKS OUT OF HERE.

ISN'T THAT WHAT YOU WANTED? >> YES. YES.

>> OKAY. DO YOU WANT US TO -- >> THAT WAY NO ONE WILL BE

INJURED WHEN WE SET FIRE TO THE HOUSE.

>> IF I GO TO VANCE TO DO SOME PSYCHOLOGICAL CARE TO HELP HIM

GET THE FOCUS HE NEEDS, I GET SARCASM, AND I GET A KIND OF

INTELLECTUALIZATION. >> HOMEOWNERS ARE A LITTLE BIT

ON THE POSSESSIVE SIDE. THAT'S BECAUSE THEY HAVE

POSSESSIONS. POSSESSIONS MAKE THEM

POSSESSIVE. >> THAT DOESN'T ALLOW TO GET AT

THE IMMEDIATE CONCERN, WHICH IS WHAT'S GOING ON IN THE INSIDE OF

THIS HOUSE AND ON THE INSIDE OF HIM.

THIS IS NOT HOW SMART YOU ARE. THIS IS ABOUT WHAT DO YOU WANT

TO DO. WHAT DO YOU WANT US TO DO VERY

SPECIFICALLY? DO YOU WANT US TO SAVE FAMILY

TREASURES, LET THEM GO? IT'S AS SIMPLE AS THAT.

>> WELL, AS I TOLD MY FRIENDS, AS LONG AS I DON'T RUN OUT OF

SAWED-OFF SHOTGUN AMMUNITION, THINGS SHOULD BE JUST ABSOLUTELY

FINE HERE. >> YOU KNOW, THAT CONNECTED WITH

MY FACE. THAT'S NOT NICE.

THAT CONNECTED WITH MY FACE. >> I DON'T GIVE A DAMN WHAT THE

HELL YOU THINK. SHUT UP! SHUT UP! SHUT UP!

SHUT UP! >> I AM NOT YOUR DOG.

DON'T TELL ME TO SHUT UP. >> SHUT UP!

MY DOG DOESN'T TALK TO ME LIKE YOU.

>> PLEASE, PLEASE. ANNA IS GONNA WORK WITH MATT.

I AM GONNA WORK WITH YOU THREE LADIES, OKAY?

AND I'M JUST GONNA ASK THAT PEOPLE NOT TALK, OKAY?

>> PERIOD. >> AT ALL.

>> WE'RE NOT GONNA SAY A WORD. >> AT ALL.

>> WHOA. WHOA, WHOA, WHOA. GUYS. >> SORRY.

>> GUYS, COME IN. >> SORRY?

>> ANNA, COME HERE, PLEASE. WE GOT TO WORK ON KEEPING IT

COOL TO FINISH THIS HOUSE. >> SOMEBODY PUSHED MY BUTTONS.

>> I NOTICED, YES. >> I'M JUST TRYING TO HELP.

>> I KNOW YOU ARE. >> IT'S UNBELIEVABLE.

>> I KNOW. >> WE'RE GONNA WORK ON EMOTIONS

THIS AFTERNOON, KEEPING THEM DOWN, SO WE CAN GET DONE, OKAY?

>> MM-HMM. >> OTHER THAN PUNCHING YOUR

SISTER IN THE FACE -- >> I DIDN'T PUNCH HER IN THE

FACE. >> YOU SURE TRIED.

>> I WAS PRACTICING MY MUHAMMAD ALI PUNCH.

>> DON'T LET IT HAPPEN AGAIN, OKAY?

>> OKAY. >> THIS IS WHAT I HAVE TO STRESS

TO YOU LADIES -- HER BRAIN THINKS DIFFERENTLY.

>> YOU'RE NOT KIDDING. [ INDISTINCT CONVERSATION ]

>> I THINK YOU SHOULD MOVE SO YOUR FEET COULD BE ON THE

GROUND. >> OH, MY GOSH!

CLOSE THAT, QUICK! >> NO, SHE NEEDS TO SEE IT.

>> WE'LL JUST PUT IT IN THE GARBAGE.

>> WHERE DO YOU PUT THAT? >> NATASHA.

>> I'M JUST ASKING. >> NATASHA.

>> UP YOUR ASS IS WHERE WE PUT IT.

>> THE FIGHTING GOING ON IN THIS FAMILY IS REALLY SLOWING THE

PROCESS DOWN. >> SOMETHING'S WRONG WITH HER,

CLEARLY. HER WHOLE THOUGHT PROCESS

FRUSTRATES ME. LOOK AT THIS -- THE ROACHES ARE

BURIED UP UNDER ALL THIS [BLEEP] SHOVEL ALL THIS [BLEEP] AND PUT

IT IN THE GARBAGE. OH, MY GOD.

>> IT WOULD BE GOOD IF YOU COULD JUST WORK AND NOT TALK.

>> NO, I LIKE TO TALK AND WORK. >> WE HAVE PROBLEMS.

>> WELL, OH, WELL. MAYBE WE WON'T HAVE ANY IF THEY

TAKE ANNA OUT AND MEDICATE HER ASS.

ALL THIS [BLEEP] NEED TO GO IN THE FRICKING GARBAGE -- ALL THIS

[BLEEP] RIGHT HERE. SHE WANT TO KEEP THEM, TOO, THE

DAMN BUGS? >> MATT AND I ARE SPENDING MORE

TIME TRYING TO PUT OUT FIRES THAN WE ARE GETTING THIS HOUSE

IN ORDER. >> THIS [BLEEP] IS

UN-[BLEEP]-BELIEVABLE. [ Mockingly ] ANNA, DO YOU WANT

TO KEEP THIS? DOES THIS GO IN THE KEEP BOX?

>> YOU NEED TO STOP PERFORMING. >> NO, YOU ARE PERFORMING WHEN

YOU TIPTOE AROUND HER WITH HER BULL[BLEEP]

THAT'S PERFORMING TO ME. TIPTOEING AROUND HER WITH THIS

BULL[BLEEP] NO, I'M NOT GOING TO DO IT.

SORRY. SO, PERFORMING?

YOU DESERVE AN OSCAR. >> NATASHA WENT BALLISTIC.

SHE WAS SCREAMING. SHE WAS YELLING.

SHE WAS COMPLETELY OUT OF CONTROL.

>> DON'T TELL ME ABOUT [BLEEP] PERFORMING.

PERFORMING IS THE BULL[BLEEP] Y'ALL BEEN SITTING AROUND HER

DOING FOR THE LAST FEW YEARS. THAT'S PERFORMING.

THIS RIGHT HERE? IT'S FOR REAL. >> PEOPLE NEED WHAT THEY NEED TO

COPE, BUT WE'RE NOT GONNA HAVE OUR GUYS AROUND.

>> I AGREE. IT'S JUST ABUSIVE. >> EVERYBODY WANT TO BE SO DAMN

FULL OF [BLEEP] >> JUNK PEOPLE, COME OUT.

>> THIS HOUSE NEED A TENT OVER IT -- A DAMN TENT.

ANYBODY IN THEIR RIGHT [BLEEP] MIND COULD SEE THAT.

>> CAN YOU PLEASE GET NATASHA OUT OF MY HOUSE?

>> GET THE CAMERA OFF OF ME. AND YOU CAN TAKE YOUR MIKES OFF

ME, TOO. >> AT THIS POINT, IT'S GOING TO

TAKE AN ACT OF GOD TO GET THIS HOUSE EVEN CLOSE TO BEING

LIVABLE. >> THINGS SHOULD BE JUST

ABSOLUTELY FINE HERE. WE'RE NOT EXPECTING ANY

DIFFICULTY WHATSOEVER. >> PEOPLE ARE HERE HELPING.

AND WHAT ARE YOU ANGRY ABOUT? YOU'RE SO INDIRECT.

I DON'T GET WHO ARE YOU ANGRY WITH.

>> NO ONE. I LOVE EVERYONE. >> OH, COME ON.

YOU SAID YOUR ANIMOSITY IS GROWING BY THE MINUTE.

I'M SURE YOU HAVE GREAT AMBIVALENCE ABOUT THE BOOKS

GOING BECAUSE THAT'S SOMETHING YOU GREATLY LOVE.

BUT LET'S DEAL WITH THE FEELINGS INSTEAD OF THIS ENEMY, YOU KNOW,

SPARRING, KIND OF WEIRD THING YOU DO.

>> WE'VE BEEN WORKING FOR MANY, MANY HOURS.

AND YOU KNOW WHAT? WE'VE UNCOVERED A PATCH IN THE

LIVING ROOM THAT'S THE SIZE OF A 5x5.

THERE'S SO MUCH IN HERE. THERE'S SO MUCH.

WE ARE LUCKY IF WE CAN EVEN GET THE LIVING ROOM DONE BY THE END

OF THE DAY TOMORROW. >> CLAIRE'S PLAN AT THIS POINT

IS THAT SHE IS GOING TO LET GO OF AS MUCH AS SHE POSSIBLY

CAN... >> THESE GO.

>> ...TO ACCOMMODATE WHAT HER HUSBAND HAS.

>> GIVE THEM TO ME. THOSE ONES GO.

>> THESE GO? >> YEAH, THIS WHOLE PILE GOES.

THESE GO. THAT STAYS.

>> AND SHE'S VERY PROTECTIVE OF HIM.

SHE IS NOT GOING TO PUSH HIM TO GET RID OF THINGS.

>> THAT'S VANCE'S. EVERYTHING IN HERE IS HIS.

ALL THESE ARE HIS. VANCE IS ILL.

VANCE CAN'T TAKE STRESS ON HIS HEART.

THIS IS CHAOS TO HIM. HE NEEDS TO SIT DOWN QUIETLY BY

HIMSELF TO KEEP HIS HEART HEALTHY.

>> [ SCOFFS ] GOD.

>> BYE-BYE. THAT'S VANCE'S ON THE BOTTOM.

THAT LAST BIG BOOK IS VANCE'S. >> I LOVE SEEING CLAIRE LOVE HER

HUSBAND SO MUCH THAT SHE'S WILLING TO GIVE UP SOME OF THE

THINGS THAT ARE IMPORTANT TO HER.

>> GOODBYE. GOODBYE. >> BUT IT'S GONNA COME TO A

POINT WHERE HE'S GOING TO HAVE TO LET GO OF SOME THINGS FOR

THAT HOUSE TO BE SAFE. [ HORN HONKS ]

>> SO, HERE'S WHAT HAPPENED -- THE TALLEST BOOKSHELF OF ALL

TOTALLY FELL ON MY GUYS. >> I KNOW.

THAT WAS WEDGED IN THERE. >> WITH THIS.

>> I KNOW. >> AND THIS.

IF YOU WERE MY MOM, I WOULD SAY TO YOU, "I GOT TO GET A

STRETCHER IN HERE IN CASE VANCE HAS A HEART ATTACK."

THERE'S NO ROOM. MAYBE IT'S A GOOD THING THAT

THIS BOOKSHELF FELL DOWN ON US AND NOT YOU, BUT NO MORE.

YOU HAVE TO TAKE CARE OF YOURSELVES.

AND HERE'S MY CONCERN, DR. CHABAUD -- WHERE IS VANCE?

JUST TELL ME WHY HE'S NOT HERE. I KNOW YOU DON'T WANT TO SPEAK

FOR HIM. I KNOW YOU LOVE HIM.

BUT WHY ISN'T HE HERE? >> OKAY. ALL RIGHT, NICE WORK.

>> VANCE, TAKE A LITTLE SEAT WITH YOUR WIFE.

IF SHE SAW THAT THE REASON WHY YOU DIED OR FELT THAT THE REASON

WHY YOU DIED WAS BECAUSE THE ROOM WAS SO HOARDED THEY

COULDN'T GET TO YOU -- CLAIRE, YOU WOULD HAVE A VERY HARD TIME

KNOWING THAT MAYBE HE DIED BECAUSE OF IT.

>> IF IT CAME DOWN TO THAT, ABSOLUTELY.

WE'RE GONNA MAKE THE STAIRCASE SAFE.

TAKE SOME OF THOSE DANGEROUS THINGS OUT OF THE DOWNSTAIRS --

SOME OF THE PILES AND STUFF. WE'RE GONNA SORT THEM.

AND YOU'VE GOT A LOT OF BOOKS MIXED IN THERE THAT I KNOW YOU

CAN GET RID OF. >> THAT'S EXACTLY WHAT I LIKE.

THAT'S WHERE YOU NEED TO GO. NO. NO FLIPPING. COME ON.

WE DON'T HAVE TIME FOR FLIPPING. >> DREADFUL SUBJECT.

OUT. >> NOW HE'S DOWN THERE WITH

DR. CHABAUD, AND BOOKS ARE COMING OUT THAT HE IS GIVING

AWAY. >> THE MAGAZINES GO.

A LOT OF THESE REFERENCE MATERIALS GO.

THAT CAN GO. THAT CAN GO. THAT CAN GO.

>> I THINK VANCE ACTUALLY HAS HAD A BREAKTHROUGH.

>> I'M GUILTY OF THINKING THAT THE ANSWERS IN LIFE COME FROM

BOOKS, AND THEY DECIDEDLY DO NOT.

>> I THINK THAT'S REALLY, REALLY IMPORTANT, WHAT YOU JUST SAID.

JUST, PLEASE REMEMBER THAT WHEN YOU'RE GOING THROUGH YOUR BOOKS.

>> THIS IS BOOKS IN PRINT. >> OUT. OUT.

THIS BOOK -- OUT. TRASH. OUT.

>> I REALLY THINK THAT WE'RE LOOKING ANYWHERE BETWEEN 200,000

TO 500,000 BOOKS. THERE ARE 26 ROOMS IN THIS

HOUSE, BUT WE ONLY CLEARED TWO. BUT WE SENT OUT ABOUT 10 TONS

WORTH OF BOOKS. I'LL TAKE A HUG FROM YOU

ANYTIME. >> YOU LEAD THE WAY, DOROTHY.

>> OKAY. WE'RE COMING IN. >> OH, MY GOD.

OH, GEE. OH, MY GOD. OH, WOW.

OH, WE HAVE A LIVING ROOM. IT'S GORGEOUS.

OH! I-IT'S UNBELIEVABLY GREAT.

I'M GOING TO KEEP WHAT I ABSOLUTELY WANT AND GET RID OF

WHAT I ABSOLUTELY DO NOT. THIS IS GONNA BE AN ONGOING

PROCESS. >> I THINK THIS IS A HUGE,

POSITIVE CHANGE. >> AHH!

THIS IS JUST FANTASTIC. >> THE KITCHEN IS COMPLETELY

CLEAR. LIKE, YOU CAN COOK IN THERE, SO

YOU HAVE A SAFE AREA. YOU HAVE A KITCHEN.

YOU HAVE RUNNING WATER. YOU HAVE ELECTRICITY.

CLAIRE WAS READY TO EMBRACE US TO HELP HER.

SHE WAS DESPERATE TO GET THIS MOVING FORWARD, REALLY, TO SAVE

HER HUSBAND'S LIFE. VANCE, ON THE OTHER HAND, HAD TO

ESTABLISH A TRUST WITH US. ON THE LAST DAY, I FELT THE WALL

BREAKING DOWN. >> IT WAS JUST A MATTER OF

KNOWING WHAT ONE'S INTERESTS REALLY ARE AND BEING MORE MODEST

IN ONE'S APPROACH TO THESE THINGS AND MORE REALISTIC, AND I

THINK MY WIFE AND I HAVE GAINED A TOUCH OF REALISM IN THIS

PROCESS. >> I DO FEEL IF HE ESTABLISHES A

RELATIONSHIP IN AFTERCARE, HE WILL MAKE SOME INROADS FOR

HIMSELF. >> THAT'S STILL GOT A

GARAGE-SALE TICKET ON IT. >> [ LAUGHS ]

>> I'M GONNA KEEP IT. >> WHY DON'T WE JUST LEAVE THE

PRICE ON IT AND PUT IT IN THE GARAGE SALE?

SAVE YOU SOME TIME. ANNA REALLY HUSTLED TODAY.

BOOM. I LIKE THAT. THE SECRET'S GONE.

SHE CAN HAVE PEOPLE IN HER HOME AGAIN.

LET'S DUMP THIS BABY. >> I WANT THE STRESS BALL.

EVERYBODY NEEDS A STRESS BALL. >> TRASH.

>> WHAT ARE YOUR THOUGHTS? >> I THINK IT'S A MIRACLE.

[ CHUCKLES ] IT JUST SEEMED IMPOSSIBLE.

[ WHIMPERS ] >> WE HAVE A MAID SERVICE IN

HERE NOW. WE HAVE PAINTERS HERE.

>> I WOULD HAVE NEVER IMAGINED THAT THERE WOULD BE SO MANY

HELPING HANDS TOWARD FULFILLING THIS GOAL.

>> WE'RE LOOKING AT THE WHOLE PICTURE.

WE TALK ABOUT THE WHOLE PICTURE. THAT INCLUDES YOU, AND THAT

INCLUDES YOUR MOM. TALK TO ME ABOUT WHAT YOU WOULD

LIKE YOUR RELATIONSHIP WITH YOUR MOM TO BE.

>> SHE'S AN IMPORTANT PART OF MY LIFE.

>> I'M HOPING THE TWO OF YOU CAN START TO TALK FROM YOUR HEARTS

AND SHARE WITH ONE ANOTHER HOW YOU FEEL.

>> I WOULD LIKE FOR US TO HAVE A BETTER RELATIONSHIP.

>> I UNDERSTAND THAT YOU FEEL LEFT OUT OR PUSHED ASIDE OR

WHATEVER. >> WHAT DO YOU WANT FOR YOUR

RELATIONSHIP WITH YOUR DAUGHTER? >> IF WE'RE GOING TO MOVE

FORWARD, WE CAN'T BE SARCASTIC, AND WE CAN'T BE DISRESPECTFUL.

>> REALLY? THIS IS COMING FROM THE SAME

PERSON THAT WAS TELLING ME YESTERDAY THAT THEY'RE GONNA PUT

THEIR RIGHT FOOT UP MY "A"? >> OKAY, BUT, HANG ON.

OKAY. RIGHT. >> OKAY. I'M SORRY.

>> NATASHA, BUT, WHAT SHE SAID WAS GOING FORWARD, "WE."

SHE DIDN'T SAY "YOU." >> OKAY.

>> YOU'VE GOT ONE DAUGHTER. YOU'VE GOT ONE MOTHER.

EMBRACE IT. I AM HOPING THAT THEY WILL

FOLLOW THROUGH WITH AFTERCARE SO THEY CAN TRY TO HEAL SOME OF

THESE WOUNDS. >> WOW.

>> WHAT DO YOU SEE? >> IT'S MAGNIFICENT.

>> WHEN THE FAMILY KNOCKS ON THE DOOR, ARE YOU GONNA INVITE THEM

IN? >> I'LL INVITE THEM IN.

[ ALL CHEER ] >> EVEN THOUGH THEY FOUGHT, THEY

CAME TOGETHER AND THEY HUSTLED. AND THEY GOT IT DONE.

>> OH, WOW. IT'S... >> OH, IT'S SO BEAUTIFUL.

>> I THINK WE'LL BE ABLE TO ENJOY SOME QUALITY FAMILY TIME

WITH THEIR GRANDMOTHER NOW. >> YOU CAN NOW COME AND STAY

WITH GRANDMA WITH YOUR SISTERS, HUH?

>> YEAH. >> ARE YOU EXCITED?

>> YES. >> OKAY.

>> JUST A COUPLE DAYS AGO, YOU DIDN'T EVEN WANT TO LET US IN

THE HOUSE. AND LOOK WHAT THE REWARD IS BY

LETTING PEOPLE INTO YOUR WORLD. >> THIS PROBLEM DIDN'T START

OVERNIGHT. IT'S NOT GONNA END OVERNIGHT.

SO, WE HAVE TWO ISSUES AT HAND -- ONE IS TO GIVE YOU SOME

FOLLOW-UP SUPPORT IN CONTINUING TO ORGANIZE YOUR HOUSE AND GET

THROUGH THE REST OF THE ROOMS, AND THIS FAMILY DESPERATELY

NEEDS THERAPY. WILL EVERYBODY FOLLOW THROUGH

WITH THE AFTERCARE SERVICES THAT WE'RE GONNA PROVIDE YOU?

>> All: YES. >> I THINK THEY SEE THAT THERE'S

HOPE FOR THEIR FUTURE, AND EVEN HOPE FOR THIS FAMILY COMING

TOGETHER.

The Description of Hoarders: Couple Hoards Over Half a MILLION Books | Full Episode ( S5, E10) | A&E