City & Guild's is a charity, we've been around for over 140 years and we're all
about giving people and organizations the skills to develop in society. We
often talk about getting people into a job, giving them the skills they need for
their job, and then helping them progress on to their next job. We use ProdPad as a
sort of hub, if you like, for all of our product management activities. So we
capture new ideas, we capture feedback from centers and learners, feedback from
support teams, we share roadmaps, we vote on ideas, we prioritize tickets through ProdPad.
It gives us an opportunity to capture all of the ideas in one place
and share them, both internally with development teams, and externally to our
customers as well, so they know what we're working on what we're planning to
release. And I think that visibility for development teams of, not just the what
we're working on, but the why we're working on it is really valuable.
ProdPad has been a real game-changer actually for the way teams have
visibility of a kind of common goal, so development teams can see why we're
working on this thing, they're not just locked in a darkened room working on
some code, they really understand the value of that feature - who's going to use
it and the difference it will make, and I think that's that's driven a real
improvement in deliverables as well.
Being able to pull in insight that we capturing PodPod has been really
valuable, so instead of it being me saying we should build something, I'm
able to say - this customer at this Center has asked us to work on this feature for
this reason - and there's so much more power in that than just me
saying this is my opinion that we should do something.
So I've loved ProdPad from the minute I got my hands on it, and luckily every
other product manager in the business that I've shown it to has wanted to come
on board with it as well, so I think the fact that we've got a common tool set
within the business has been really useful.
I think the biggest change ProdPad has brought to the company is
us getting much better at capturing insight
from our customers and the end users and, after all, if we're not developing new
features for them, who are we developing for? So I think just in terms of bringing
the outside in, I would say that's probably the biggest benefit.