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Practice English Speaking&Listening with: Part 2 - How to Apologize to Clients and Customers - Professional English

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in this video I would like to teach you

some common English expressions for

apologizing in a business situation to

your clients to your customers and to

your co-workers in the previous video I

taught you some expressions for

apologizing in general but in this video

we will get more specific and you will

learn to apologize in a more

professional way and I will teach you

how to use these expressions

grammatically correctly and as usual I

will help you pronounce them with a good

clear American accent a more formal word

to use them sorry or apology or

apologize is the word regret that's a

very nice verb to use especially in

email communication you can say I regret

or if you represent the company you can

say we regret we deeply regret we

sincerely regret we truly regret these

are all wonderful expressions to use

when you're communicating to your

customers we deeply regret the

misunderstanding we deeply regret the

misunderstanding which expression sounds

better to you sorry we don't give

refunds or we regret that we are unable

to give you a refund isn't the second

one much better that's what I would

prefer to receive from a company we

regret that we are unable to give you a

refund I like that and here are two

expressions that you can use you can

change the vocabulary around to suit

your specific situation we apologize for

the negative experience you had we

apologize for the negative experience

you had you can say that to a customer

and you can say I want to extend my

sincerest apologies for the poor service

you received from our sales agent let's

try to pronounce all of that correctly

sales agent is a compound noun so we

stressed the first word and poor service

is a very nice way to say bad service

it's more polite to say poor service

let's say that again I want to extend my

sincere

apologies for the poor service he

received from a sales agent and one

final one that I recently read where

manager of a hotel was communicating to

a customer who wasn't happy with the

service this is what he wrote please

accept my sincerest apologies that your

experience was anything less than you

should expect from our hotel please

accept my sincerest apologies that your

experience was anything less than you

should expect from our hotel you can

change some of those words around to

make them fit your specific apology

let's talk about some work situations

let's start with the first example I'm

sure this has happened to you before

someone contacts you either by phone or

by email and you take too long to

respond and you need to apologize for

that let's learn an expression we can

use to get back to to get back to

someone and that means to respond in

that situation a very common thing to

say is I'm sorry it took me so long to

get back to you let's say that again

I'm sorry it took me so long to get back

to you and you notice I said it took me

it took me so long we use the past tense

with it the other way to say it is I'm

sorry for taking so long to get back to

you

so if you use for you need the ing I'm

sorry for taking so long to get back to

you let's say that again I'm sorry for

taking so long to get back to you and

we're gonna stress the word back

don't stress to and don't stress you

those are not key words those are

function words we reduce those let's say

that again I'm sorry for taking so long

to get back to you or you can say I

apologize I apologize for taking so long

to get back to you and you can use the

expression get back to for either a

phone call or an email or even a text

and of course we can say I'm sorry it

took me so long to reply to your text

and a very nice more formal way to

express that is to say my sincerest

apologies my sincerest apologies for not

getting back to you sooner and now let's

practice

the expression to get back to in the

future tense or in the past tense you

can also say I'll get back to you soon

I'll get back to you soon that means I

will contact you soon

I'll get back to you no later than

Friday I'll get back to you no later

than Friday and in the past tense I left

a message but they didn't get back to me

I left a message and they didn't get

back to me

and one more example you can leave a

message to someone and you can say

please get back to me as soon as

possible please get back to me as soon

as possible please get back to me at

your earliest convenience

that's a very nice expression at your

earliest convenience of course those are

not apologies but I think they're very

good expressions for you to use another

good word to use

is the word delay you can say I'm sorry

for the delay I'm sorry for the delay

and responding to your email let's say

that again

I'm sorry for the delay in responding to

your email and let's stress the e an

email email or you can say responding to

your message or responding to your text

you can also use delay this way I

apologize for the delayed response I

apologize for the delayed response and

sometimes we have to apologize when we

don't arrive on time and somebody waits

for us for a long time and then we can

say I'm sorry for making you wait are

you opening your mouth when you're

saying sorry remember don't say sorry

it's sorry listen again I'm sorry for

making you wait I apologize for making

you wait once again with the O and

apologize open your mouth ha apologize

stress the second syllable I apologize

for making you wait another expression

is sorry to keep you waiting that's a

little bit more casual but it works

sorry to keep you waiting your friend is

waiting for you and you text them or you

call them and you say I'm running late

I'm running

late that's a very good expression I'm

on my way I'll be there soon I'm running

five minutes late I'm running a few

minutes late I'm running ten minutes

late or you can say I should be there in

10 minutes we're gonna stress be listen

again I should be there in 10 minutes

and maybe you're somebody's assistant

and you're working in an office and you

need to tell the person who is waiting

that your boss is coming soon but

they're late you can say he's on his way

he's on his way or she's on her way did

you notice I eliminated the H he's on

his way she's on her way and when you

finally arrive you can apologize to the

person like this I'm sorry to have kept

you waiting I'm sorry to have kept you

waiting this is when you see them but if

you contact them before that you can say

I'm sorry to keep you waiting

but when you arrive you say I'm sorry to

have kept you waiting

let's say that naturally I'm sorry to

have kept you waiting we're gonna stress

kept and waiting let's do that again I'm

sorry to have kept you waiting

apologizing correctly in English is a

good skill for you to have because

sooner or later we all will need to

apologize practice using these

expressions so when the time comes you

will be able to say them or to write

them correctly in English thanks for

watching to learn all of the rules for a

good American accent you can buy my

online video courses at accurate English

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The Description of Part 2 - How to Apologize to Clients and Customers - Professional English