Hi, I’m Sian, one of TUI’s retail Travel Advisors
Unfortunately, right now we can't welcome you into our retail stores
to book your holidays or answer any of your questions.
So, we’ve made this video to talk you through how to use your refund credit,
and make the most out of your booking incentive.
Now, first of all, it’s important that you have your refund credit code and booking details to hand.
If you’ve received an email that looks like this, you’ll find all the information you need on here.
So keep that safe, and we’ll come back to it a little bit later.
Let’s start by going to tui.co.uk so you can start to search for your ideal holiday.
We’re using a desktop for this demonstration,
but if you’re using a tablet or mobile the steps are the same, it just looks a little different.
little different the best place to get started is the search bar at the top of
the page. And if you'd like some more information on how to make the most out
of our search tools and filters, click here to watch our guide.
In this demonstration we've got a refund credit of £2,000 to use, so we're
setting our budget to £1,000 per person.
We're planning on using our additional 20% booking incentive to treat ourselves to a room
upgrade and a seat upgrade. In this demonstration, as our refund credit is £2,000,
and the cost of our holiday is just under £2,000,
we’d like to take advantage of our booking incentive to upgrade our room.
Our booking incentive gives us an extra £400 to spend on top of our £2,000 refund credit,
and is only applied once all the refund credit has been spent.
So, we're going to upgrade our room.
On the 'customise your holiday' page, you can make changes to your flights or
upgrade your seat, luggage, or room booking.
Then, if you scroll down to the bottom of the page, you can click ‘change transfers or add holiday extras’
to add things like travel insurance, upgrade your hotel transfers, or book airport parking.
Remember, before you confirm, have a think about
whether you’d like to add any more extras to your booking
to make the most out of your booking incentive.
You can only use your booking incentive on the first holiday that you
book using your refund credit. If you have refund credit left, we’ll reissue
you with a new refund credit note, but this won’t come with another booking incentive allowance.
Once you’ve checked everything on this page, click ‘book now’.
This is when you’ll need your refund credit email that we mentioned earlier.
Enter your full refund credit note into the ‘discount code & refund credit’ box
– either by copying and pasting it, or typing it in – then click apply.
You’ll see a pop-up box asking for your original booking reference
and the email address that’s associated with this booking.
All of this information is summarised on the email we sent you, so it should be easy to find.
As our refund credit note is worth around £2,000, the whole
amount is used as payment for this booking. And, thanks to our booking
incentive, the extra is covered, too. So, when we click ‘continue’
we’re taken directly to the payment confirmation page. If your refund credit
is worth more than the cost of your new holiday, we’ll email you a new refund
credit voucher with the remaining balance, unless you have less than £100
left, in which case we’ll issue a cash refund. If your refund
credit doesn’t cover the full cost of your holiday, you’ll need to pay the remaining
balance, but not until four weeks before your new departure date.
Whichever scenario applies to your booking, once you’ve clicked ‘continue’, your new booking is confirmed.
You can check your holiday details at any time using Manage my Booking.
If you’ve got any more questions, click the info card to visit our main FAQ page.
Thank you so much for watching. Stay safe, and remember, don't stop dreaming