Practice English Speaking&Listening with: ReTales: Return Policy

Difficulty: 0


- So in my old job we had this annoying policy where as long as you kept your receipt,

there was no time limit on how long you can return or exchange a purchased item.

I know that just from hearing that you can imagine all of the exploits that go along with it,

and it's not like it's even a difficult requirement, right? Keep a piece of paper, stay eligible for returns and exchanges.


- Hi, I'd like to return this pair of pants. It's too big on my husband.

- Oh, no problem. Could I please see your receipt?

Because that's literally the only article of proof

that they can provide to show me that they spent money to purchase this item at our franchise.

- Oh, I don't have it.

- Uh... I'm sorry, but I can't issue a return or exchange without it.

- But you guys told me there was no time limit!

- We also told you (and your selective hearing) that you should hang on to your receipt if you ever want to return your items.

- (scoff) , can I talk to your manager?

- Uh, hi. I want to exchange a shirt I bought a few weeks ago. It ripped.

- Oh, that's too bad. But of course, I see you have your receipt there.

Thank you.

And um... where's the shirt?

- Oh, it's at home.

- You're gonna have to bring the shirt in for me to exchange it.

- Well, I figured you guys were gonna just throw it out, so I didn't bother.

- (Well, I also see that you left your common sense at home.)

I'm sorry, sir. I can't do anything about this.

- Can I talk to your manager?

2 YEARS AFTER PURCHASE [NARRATOR DOM]: And like I said, it's a somewhat flawed system that have brooded several exploits.

One of which resulted in us limiting the unlimited return policy of our construction boots,

which were then reduced to a 100 day limit.

ALL CONSTRUCTION BOOTS NOW HAVE A 100 DAY RETURN POLICY We even had signs everywhere to keep our literate customers aware of the changes.

- Hi, I want to return these boots for my son. They already wore off after like, two weeks.

Terrible. Quality.

- Oh, I'm sorry to hear that. No problem, could I see your receipt?

Thank you.

Oh, I'm sorry ma'am. But it says here you bought the boots... five months ago? Why'd you wait so long?

- I just didn't have any time, okay?

- Well this exceeds our 100-day limit for returns and exchanges.

- What!? I thought you had a no time limit return policy!

- We do, but some issues occurred and we had to change that for our construction boots.

We're sure to notify all of our customers who buy them now. Your son should have known.

- When did this change happen?

- About a year ago.

- That's ridiculous. How was I supposed to know?

- It's even written here on the receipt that you have a hundred days.

- No! Unacceptable!! Where does it even say in your store? I don't see it anywhere.

ALL CONSTRUCTION BOOTS NOW HAVE A 100 DAY RETURN POLICY I came all the way here, and you can't do anything!? Un-be-liev-a-ble!

Can I speak with your manager?

- Oh yes, of course.

I was totally hired as a decoy that deceives customers and misrepresents how our store truly functions,

and only the manager can cater to your incompetence and provide you with undeserving consolation.

Because that sure is an efficient system that's allowed this franchise to survive for nearly 40 years.

Please wait here while I get my manager to repeat the same information I'd missed out upon you

because how can my word alone be valid, me being a mere employee who had to apply for this job

and prove my adequate ability to handle our consumers.

Yeah. Yeah.

[NARRATOR DOM]: Hey guys, do you spend all day on the computer like me and want to earn a little money while you're at it?

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where you can basically get paid cash or receive rewards just by sharing your opinions

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That's a lot of sarmas you can buy!

So if you want to start doing this now and be making the monies for the honeys,

click on the link in the description below.

Alright, peace!

The Description of ReTales: Return Policy