Practice English Speaking&Listening with: PAL Cabin Crew Makeup + Unwritten Rules

Difficulty: 0

Hello and welcome back to my channel! I'm Herlie Kim for those who are new here.

This is probably the most excited you've ever seen me be.

I'm so excited to be making this video

because I haven't really talked about my personal life EVER on this channel.

And I feel like today is the day.

And what's special about this video is that I will be speaking my mother tongue which is TAGALOG.

Quick info, I was once a flight attendant for Philippine Airlines and I have complied a couple rules that

would come in handy for those who are planning on becoming one or if you're a new hire basically.

This video is all about the unwritten rules of flying.

And please excuse my Visayan accent because I'm from the Visayas.

I grew up in Lapu-Lapu, Cebu. That's why it's hard to fully translate everything into TAGALOG.

That's why I have English words. So if you know the TAGALOG translation of that English word, please drop

a comment down below. I'd love to learn more TAGALOG words.

So let's get back to speaking TAGALOG.

As I mentioned earlier, the topic of today's video is all about the unwritten rules of flight attendants (PAL) .

For those who are unaware, there are plenty of unwritten rules to remember as a flight attendant

to avoid getting culture shocked.

I will also show you guys how to do this "One Look " make-up look. So before we start,

"Please remain seated and ensure that your seat belt is securely fastened. We're now about to take-off."

The first rule that we have to remember is the Golden Rule of Flight attendants:

"Greet everyone with a smile."

Especially when you're still on probation. In other words, for the newly hired, you should be the first one

to greet people, be the earliest and be Mr. or Ms. Congeniality.

In short, you have to be the best at everything: most well-groomed, on point with your eyebrows,

most complete make-up, most demure and most importantly the most hard-working.

We have to train ourselves to get used to it so we don't get any "BOG award" during the flight.

For those who are unfamiliar with "BOG", it is a short term from the 80's that comes from

the word "Bugbog" or "Nakalabog" which means in English, getting a verbal pounding from someone.

So let's avoid getting reprimanded in flight, because it is more stressful than dealing with passengers .

There's also a term called "Nangsesenior" or "Na-senior" which means, those who exercise their seniority

If you're being "seniored", it means you did something wrong or you're just being targeted without cause.

Second, memorize all your "Provides" before flying. That is the most important thing to remember.

"Provides" is the term used for all the equipment you have to carry with you in case of emergency.

For example, life vest, flashlight , first aid kit, emergency medical kit, megaphone and etc.

Because if the Purser (Head of the cabin crew) asks you about the "provides", and if you're not able to answer...


Also do a little bit of a background check on the Pursers beforehand because they each have their own

pet-peeves. Some, prefer that you're the best at Q&A during the briefing. Others prefer that you are

best in grooming without any hint of imperfection. If we do it right, we can avoid getting a "Bog Award" for sure.

Aim to be on the Purser's good side, as well as the rest of the crew so that everything else goes smoothly.

Third, give importance to seniority. Seniority is based on your company ID number.

It doesn't matter if you are friends outside of work.

What 's important is to respect the ID number that is higher than yours.

And let's not forget, Seniors always get the first pick.

Even if they say, "It's okay, you go ahead." Insist that they go first. Don't make a move.

They have the privilege to get in and out of the shuttle first, on meal choices and first to pick the hotel rooms.

We do these things out of respect and has since become a part of the culture for many many years.

I also want to add: Avoid discussing rumors specially in the galley.

During long flights and when there's nothing to do, it's definitely hard to avoid small talk.

There's nothing wrong with small talk, as long as it's not an uncomfortable topic if overheard by passengers.

But if you really have to discuss something very personal, let's just make it very discreet.

Fourth, since we have Seniority, we have to take a lot of things into consideration.

For example, when choosing bunk beds and if you have the lowest ID number,

expect to sleep on the "Harry Potter" bed where you need to maneuver in there like a contortionist.

If you're the most junior , just know this is your fate.

On a different aircraft, you can expect to sleep at the very back.

But make it a habit to ask you seniors first what they prefer because they might prefer the very back...

so that they don't get disturbed. We must learn to adapt and adjust to the circumstances

and decisions made by others.

That was so deep.

And if you want to score brownie points, take the extra step to ensure that there are 2 two blankets

on the crew seats or on the bunk beds before crew rest. I'm not sure if you still need to do this anymore

or if the blankets are already pre-set during boarding. But during my time, this is what we did.

These are just simple gestures that will UP your FA game.

Fifth, when we get to the hotel, and when sharing a room with another crew, observe silence and tidiness.

Because some people put their speakers on full volume while they're in the washroom

or are video chatting a friend combined with laughing loudly and then asking if it's okay.

Of course your roommate is going to say it's okay to be polite, but deep down, all they want to do is sleep.

I mean, common sense, everyone is usually tired after a long flight.

But you may have a roommate that is savage and extremely blunt and might tell you rudely

that "I just want to sleep, take your noise elsewhere."

It's a bit harsh but be aware that there's really people like that.

Also, its a big NO NO to double lock your hotel room specially when you have a roommate.

I remember this happened to me when I went to grab some food and when I went back ,

it's already double locked. Honestly, I didn't know what to think, it was definitely irritating.

I may look like I'm always mad but that's just the way I normally look. But when it really comes down to it,

I really don't know how to get mad at other people. I easily shy away from uncomfortable situations.

But if it we're another person, that's definitely a "Bog Award" moment.

Let's discuss about tidiness. Please, let's not scatter our shoes or clothes everywhere

because it's not our own personal room. Before taking a shower on the day of departure,

it's polite to ask your senior if they want to shower before or after you.

Never leave the hotel room with wet hair, wearing pajamas or worse if you just woke up.

More often than not, you're going to encounter other crew that are around that will definitely recognize you.

I'm not sure how but even if you don't know that person, you can distinguish other crew based on their aura.

It's the crew effect you know. You just feel it.

That's why we should be well-groomed at all times. And let's not forget the Golden Rule

when we are in a different country (outstation). So if we want to tour around, make sure to let

another crew member know and leave your phone number with them. So that if an emergency does occur,

like an earlier departure time, then they can contact you immediately.

Trust me, on my last flight, I misread my departure time.

Oh my, I almost got a heart attack. Good thing my crewmate messaged me and I was able to make it back

on time...just right before departure.

Okay. Seventh, on the day of departure, make sure you are the first one to go down to the lobby.

We have to at least be there 30 minutes before our reporting time. And make it even earlier

if you are the most "Jun-Jun" in the flight. "Jun-Jun" is a term we use if you have the lowest seniority in the flight.

It's easy to think that being a flight attendant is not difficult. Well maybe compared to a regular job,

it's easier in that sense. But our job is not entirely focused on serving chicken or beef, that's just

30% of what we do. But besides ensuring the safety of the passengers in the flight , we also maintain

our composure at all times despite any mishaps or unfortunate events that comes along our way.

The job might not be physically demanding, but emotionally and mentally, it racks us up.

Whenever we get screamed at by passengers because of a delayed flight, we don't fight fire with fire.

No matter how irritated you are, we still have to deliver great service wholeheartedly.

So that everyone knows, you can't blame everything on the airline for a delayed flight.

Usually, it depends on how big the airport is and the number of runways that are available for take-offs and landings.

Of course, if there are only three runways and there's plenty of flights, definitely expect delays.

Also to add on top of it, if there are issues with the aircraft , it's going to cause a ripple effect.

There are numerous reasons on why a flight might be delayed and flight attendants can't be blamed for it.

We're not flight mechanics. But regardless, I really feel bad for flight attendants.

To be one, we do a lot of adjusting on every flight.

It's a double whammy if we get scolded in flight. Emotional wreck.

But behind the smiles and that 24-hour long wear make-up, are heavy eyebags.

To add, we miss out on special holidays and our body clock is messed up.

Also, I have additional advice for Visayan people, like me. Let's practice speaking Tagalog in flight

No matter how hard or how stiff tongues are. Because if we keep speaking in English, they might get

the impression that we are being insincere. And because we don't use "po" and "opo" coupled with our strong

Visayan accent, we sound more abrasive when speaking Tagalog.

One time, my Senior asked me to do something, and I energetically said, "Sigi, Sigi Ma'am!"

In Visayan language, it's an expression for "I'll do it as soon as possible."

But it was interpreted as the opposite, that I was irritated and I was giving attitude. Good thing Sir Roni was there

and explained that I was from Cebu and straightened out the misunderstanding.

It could've been another "Bog Award" for me.

Although everything I have mentioned might not be in any book, these are things that make up our cabin

crew culture. These are just reminders based on my own personal experience as a flight attendant.

The goal of this video is to help you understand how the cabin crew operate.I hope this video has somehow

enlightened you if you are an aspiring crew or if you have recently been hired.

And as always, if you liked this video, press the LIKE button and don't forget to hit SUBSCRIBE

and click that notification bell to be updated on my next upload.

Thank you so much for watching and I'll see you guys on the next video. Happy flying!

The Description of PAL Cabin Crew Makeup + Unwritten Rules