Practice English Speaking&Listening with: Accidental calls made easy by SmartPhones waste time and resources at 911 call centers
EMERGENCY DISPATCHERS HAVE
ALWAYS HAD TO HANDLE ACCIDENTAL
9-1-1 CALLS -- BUT WITH THE
POPULARITY OF SMART PHONES --
THE NUMBER OF
THOSE CALLS IS RISING.
((TOM))
LOCAL FIVE'S ERINN TAYLOR TAKES
A LOOK AT THE PROBLEM -- AND
SHOWS US HOW
YOU CAN AVOID MAKING THAT CALL.
AT THE BROWN COUNTY 9-1-1 CENTER
-- DISPATCHERS ARE HARD AT WORK
TO
KEEP THE COMMUNITY SAFE.
NATS
INSIDE CENTER
BUT NOT ALL OF THE CALLS THAT
COME IN ARE EMERGENCIES. CULLEN
PELTIER, DIRECTOR OF BROWN
COUNTY PUBLIC SAFETY
COMMUNICATIONS IT'S A HUGE WASTE
OF TIME AND RESOURCES.
WITH THE POPULARIZATION OF
SMARTPHONES - ACCIDENTAL CALLS
ARE BECOMING MORE AND MORE
COMMON.
CULLEN
THE NUMBER OF THESE TYPES OF
CALLS HAS INCREASED GREATLY OVER
THE
LAST COUPLE YEARS.
NEWER IPHONE MODELS INCLUDE A
FEATURE THAT CALLS 9-1-1
AUTOMATICALLY
WHEN THE SIDE BUTTON AND VOLUME
BUTTON ARE HELD DOWN FOR FIVE
SECONDS.
CULLEN
A LOT OF PEOPLE WILL NOT STAY ON
THE LINE BECAUSE THEY'RE SCARED
BECAUSE
THEY CALLED 911. THEN THEY'LL
JUST HANG UP THE PHONE AND THEN
WE HAVE TO
GO THROUGH ALL THESE STEPS IN
ORDER TO TRY TO MAKE CONTACT
WITH THE PERSON.
WITH EVERY HANG-UP --
DISPATCHERS HAVE TO ENSURE THAT
AN ACTUAL EMERGENCY ISN'T TAKING
PLACE -- A TASK USUALLY GIVEN TO
THE SUPERVISOR.
CULLEN
THAT TAKES THEM AWAY FROM
LISTENING TO OTHER CALLS,
VERIFYING OTHER
INFORMATION, MANAGING THE ROOM
AT THAT TIME.
ERINN
IT'S A SAFETY FEATURE THAT HAS
BECOME A PROBLEM FOR IPHONE
USERS, BUT EXPERTS HERE AT THE
CAMERA CORNER SAY THAT THERE IS
AN EASY FIX.
KIARA SERVAIS - VERIZON MANAGER,
THE CAMERA CORNER
SO IF YOU GO TO YOUR SETTINGS
AND THEN SCROLL DOWN TO
EMERGENCY SOS....
BOTH THE CALL WITH SIDE BUTTON
AND AUTO CALL FEATURES CAN BE
TURNED OFF.
IF THOSE ARE OFF, HOLDING DOWN
THE TWO BUTTONS BRINGS UP
OPTIONS INSTEAD
OF AUTOMATICALLY MAKING THE
CALL.
KIARA
THERE'S YOUR EMERGENCY CONTACT
AND THEN TO CALL THE DISPATCHER.
IF YOU DO MAKE THE CALL BY
MISTAKE -- OFFICIALS SAY HANGING
UP ISN'T
GOOD FOR ANYONE.
CULLEN
STAY ON THE LINE SO WE CAN TALK
TO THEM, VERIFY THAT THERE ISN'T
AN ISSUE, SO THAT WE DON'T HAVE
TO GO THROUGH ALL OF THOSE
ADDITIONAL STEPS.
SAVING TIME AND RESOURCES FOR
ACTUAL EMERGENCIES.
IN GREEN BAY ET LOCAL FIVE NEWS.
((ERIN))
THE AUTOMATIC 9-1-1 CALL WAS
FIRST AVAILABLE ON THE IPHONE
EIGHT -- AND
HAS BEEN INCLUDED ON EVERY MODEL
SINCE THEN.
((TOM))
NEW AT SIX -
((TOM))
WISCONSIN DISTRICT ATTORNEY ERIC
TONEY HAS ANNOUNCED THAT TRAVIS
WOLLERSHEIM HAS BEEN SENTENCED
