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EMERGENCY DISPATCHERS HAVE

ALWAYS HAD TO HANDLE ACCIDENTAL

9-1-1 CALLS -- BUT WITH THE

POPULARITY OF SMART PHONES --

THE NUMBER OF

THOSE CALLS IS RISING.

((TOM))

LOCAL FIVE'S ERINN TAYLOR TAKES

A LOOK AT THE PROBLEM -- AND

SHOWS US HOW

YOU CAN AVOID MAKING THAT CALL.

AT THE BROWN COUNTY 9-1-1 CENTER

-- DISPATCHERS ARE HARD AT WORK

TO

KEEP THE COMMUNITY SAFE.

NATS

INSIDE CENTER

BUT NOT ALL OF THE CALLS THAT

COME IN ARE EMERGENCIES. CULLEN

PELTIER, DIRECTOR OF BROWN

COUNTY PUBLIC SAFETY

COMMUNICATIONS IT'S A HUGE WASTE

OF TIME AND RESOURCES.

WITH THE POPULARIZATION OF

SMARTPHONES - ACCIDENTAL CALLS

ARE BECOMING MORE AND MORE

COMMON.

CULLEN

THE NUMBER OF THESE TYPES OF

CALLS HAS INCREASED GREATLY OVER

THE

LAST COUPLE YEARS.

NEWER IPHONE MODELS INCLUDE A

FEATURE THAT CALLS 9-1-1

AUTOMATICALLY

WHEN THE SIDE BUTTON AND VOLUME

BUTTON ARE HELD DOWN FOR FIVE

SECONDS.

CULLEN

A LOT OF PEOPLE WILL NOT STAY ON

THE LINE BECAUSE THEY'RE SCARED

BECAUSE

THEY CALLED 911. THEN THEY'LL

JUST HANG UP THE PHONE AND THEN

WE HAVE TO

GO THROUGH ALL THESE STEPS IN

ORDER TO TRY TO MAKE CONTACT

WITH THE PERSON.

WITH EVERY HANG-UP --

DISPATCHERS HAVE TO ENSURE THAT

AN ACTUAL EMERGENCY ISN'T TAKING

PLACE -- A TASK USUALLY GIVEN TO

THE SUPERVISOR.

CULLEN

THAT TAKES THEM AWAY FROM

LISTENING TO OTHER CALLS,

VERIFYING OTHER

INFORMATION, MANAGING THE ROOM

AT THAT TIME.

ERINN

IT'S A SAFETY FEATURE THAT HAS

BECOME A PROBLEM FOR IPHONE

USERS, BUT EXPERTS HERE AT THE

CAMERA CORNER SAY THAT THERE IS

AN EASY FIX.

KIARA SERVAIS - VERIZON MANAGER,

THE CAMERA CORNER

SO IF YOU GO TO YOUR SETTINGS

AND THEN SCROLL DOWN TO

EMERGENCY SOS....

BOTH THE CALL WITH SIDE BUTTON

AND AUTO CALL FEATURES CAN BE

TURNED OFF.

IF THOSE ARE OFF, HOLDING DOWN

THE TWO BUTTONS BRINGS UP

OPTIONS INSTEAD

OF AUTOMATICALLY MAKING THE

CALL.

KIARA

THERE'S YOUR EMERGENCY CONTACT

AND THEN TO CALL THE DISPATCHER.

IF YOU DO MAKE THE CALL BY

MISTAKE -- OFFICIALS SAY HANGING

UP ISN'T

GOOD FOR ANYONE.

CULLEN

STAY ON THE LINE SO WE CAN TALK

TO THEM, VERIFY THAT THERE ISN'T

AN ISSUE, SO THAT WE DON'T HAVE

TO GO THROUGH ALL OF THOSE

ADDITIONAL STEPS.

SAVING TIME AND RESOURCES FOR

ACTUAL EMERGENCIES.

IN GREEN BAY ET LOCAL FIVE NEWS.

((ERIN))

THE AUTOMATIC 9-1-1 CALL WAS

FIRST AVAILABLE ON THE IPHONE

EIGHT -- AND

HAS BEEN INCLUDED ON EVERY MODEL

SINCE THEN.

((TOM))

NEW AT SIX -

((TOM))

WISCONSIN DISTRICT ATTORNEY ERIC

TONEY HAS ANNOUNCED THAT TRAVIS

WOLLERSHEIM HAS BEEN SENTENCED

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